As a first-time customer, I was pleased that the work needed was thoroughly explained by Marcia. It turned out that repair of a possible $1,400 leak was not the case--very good news. They did not recommend services not needed as another shop did the week prior. They also found that two 15-year-old hoses needed to be replaced, which the other shop did not note. I could have been stranded somewhere unnecessarily and had to be towed. Eagle has earned themselves a new client, and there are 3 locations less than 5 miles from where I live.