This place takes care of their customers. They try to help people get their cars taken care quickly and safely. That was my first review. Since then. One of the front desk people is changed and I will never go back! They were supposed to just check one of my tires to see if there was a nail or something in the tire because it was low and they're looking under my hood. Oh, by the way it was a back tire. David lied to me and told me that legally they have to do it inspection. I've talked to multiple mechanics entire places and that is a flat out lie! I get my car back and get to the house, and I'm smelling burning coolant. There is oil all over the body part of my car in front of the fan. There's absolutely no reason for them to have even touched oil around my car let alone head oil there. Luckily I have a great mechanic who took a look at it and said it it is safe. My mechanic was also confused as to where the oil was. My mechanic, brakes plus, clean my engine and checked all of the pressure, and made sure my car was safe. Safe. These guys, I will never trust them! Maybe it's because I'm a girl and they thought they could get one over on me. I hope nobody ever goes to these guys! My recommendation to anybody reading this is to stay away from them if you want to r Update! The tire that they supposedly fixed is now going to have to be fixed by another shop to actually get fixed. I will never go back to these people! Neither should anybody else. This is ridiculous and the worst service ever. They can never call me again because I block their number intentionally. I have zero to say to them. And no I will not take my review down because it is the honest to god truth! Apparently, they tore my tire when the put it back on. Great! Their mistake and I pay for it. Do not use these guys ever!
Nicki, we are deeply sorry to hear about the concerning issues you faced during your recent visit to EAS Tire & Auto. We take customer feedback seriously and continuously strive to improve our services to provide the best experience for our customers. We want to clarify that we conduct a courtesy safety inspection on every vehicle with the intention of keeping you and your vehicle safe on the road. We understand the importance of transparency and trust in every interaction with our customers. We regret any miscommunication or inconvenience experienced and aim to address such matters promptly and effectively. It's important for us to ensure that our customers feel confident and valued in their interactions with us. We appreciate the opportunity to address these concerns and work towards providing the exceptional service experiences that our customers deserve. We sincerely hope to have the opportunity to regain your trust and deliver the high standard of service that we are committed to providing. Please feel free to reach out to us directly to discuss this matter further. Thank you.
- Austin Bluffs Pkwy - Colorado Springs