I came in yesterday with my Yukon Denali and explained about the grinding noise my car was making now and again. Like great detectives, he and Chris tenaciously pursued the noise, and discovered the source. The noise was made by the heat shield--a part made only by the car manufacturer, and can be purchased at a great cost. By putting a weld on the shield, they fixed the problem and at a fraction of the price--keeping my car in great condition. Remember when you were young, and your parents swore by the service of their favorite grocer/hair stylist/repairman? And these days, devotion is so scarce that businesses have to bribe you into returning to their establishment with loyalty cards heaped with 'free' gifts. Not at Eagle. Always good. Always a value. Always great service. No card required. We love our car guys.